Frequently Asked Questions
Have a question about ordering affordable children’s books from Super Cheap Books? Whether you’re shopping for a daycare, preschool, or as a parent, you’ll find answers here on shipping times, payment options, bulk discounts and more.
Payments
Yes! We work with early learning centres, kindergartens, schools, and other approved organisations across Australia who prefer to pay on invoice.
Here’s how it works:
1. Place your order through our website as usual
2. At checkout, select Bank Deposit as your payment method
3. Submit your order — we’ll review it and be in touch if we need anything else (like a purchase order)
If you’ve ordered with us before, or you’re a government-funded organisation submitting an official purchase order, your order will usually be approved quickly.
Still unsure? Just email preschool@scb.com.au or call us on 03 9080 7169 — we’re happy to help!
We accept various payment methods, including major credit cards (Visa, MasterCard), Direct Deposit and PayPal, to provide flexibility and convenience for our customers.
Product Info
We specialise in providing affordable, high-quality books tailored for the early childhood education sector.
Each year, after the Term 3 school holidays, we release a highly anticipated Christmas Specials flyer featuring our latest book collections. These sets, typically sold in groups of 10, start at approximately $3 per book, allowing you to maximize your budget effectively.
With over 40 years in the Australian book industry, we’ve established enduring relationships with leading children’s publishers. By carefully selecting the titles we offer, and purchasing in large volumes, we’re able to provide books at discounted prices.
Absolutely! All books available on our website are brand new and not second-hand, ensuring you receive quality products at unbeatable prices.
Our book bundles are already priced with early learning centres in mind, but if you’re placing a large order, feel free to get in touch — we’re happy to see what we can do to help!
We’re always expanding our range. If there’s a particular book or series you’d love to see at Super Cheap Books, let us know — we’d love to hear your suggestions.
Shipping / Returns & Refunds
We offer a flat-rate shipping fee of $9.95 across Australia.
Orders of in-stock items are shipped from Melbourne within 2 business days. Delivery times vary based on your location:
• Melbourne Metro: 3 days
• Regional Victoria: 4 days
• Sydney, Canberra, Adelaide: 2–4 days
• Brisbane, Tasmania: 3–5 days
• Perth, Darwin: 5–8 days
Please note these are estimates; actual delivery times may vary.
Once your order is shipped, you’ll receive a notification with an Australia Post Tracking Number. Use this number on the Australia Post website to track your parcel’s status.
We offer a full money-back guarantee if you’re not satisfied with your purchase. To qualify:
• Items must be returned in their original condition within 14 days of the invoice date.
• Return postage costs are non-refundable unless the goods are damaged or incorrect.
To initiate a return, please contact us at preschool@scb.com.au for authorisation.
How can I contact customer service?
We’re here to help! You can reach us via:
• Phone: 03 9080 7169
• Email: preschool@scb.com.au
Our customer service team is available Monday to Friday, 9 am to 5 pm (AEST). We aim to respond to all inquiries within 1–2 business days.